Terms & Conditions of Service

Last update: October 24th, 2026. Sections added: scope, proposals and prices, cancellation by us, travel documents, force majeure, intellectual property, communications, governing law and contact.

About these terms

These terms apply to every journey designed and coordinated by Travel In Oaxaca and to your use of https://travelinoaxaca.com. By requesting a proposal, paying a deposit or traveling with us, you accept them. If your personalized proposal states something different in writing, the proposal applies to your journey.

Bespoke Nature of Service

All itineraries and experiences are custom-designed for the client. By engaging our services, you acknowledge that Travel In Oaxaca acts as a specialist curator, coordinating with private artisans, local chefs, and independent boutique providers to create a unique journey.

Proposals & Prices

Each journey is quoted in a personalized proposal, which states what is included and the period during which the quote is valid; that period depends on how soon your trip is. You choose the currency: we accept US dollars, euros, Mexican pesos, pounds sterling and any other currency that Revolut international transfers accept. Anything the proposal does not list is not included.

Booking & Deposits

  • Initial Inquiry: A consultation does not constitute a booking.
  • Reservations: A service is considered “confirmed” only upon receipt of the deposit specified in your personalized proposal.
  • Payments: Full payment must be completed upon booking confirmation or according to the schedule outlined in your final proposal. Accepted payment methods include Revolut, PayPal, and direct Bank Transfers. Please note that any transaction fees are to be covered by the client.

Cancellations & Refunds

Given the exclusive nature of our private encounters (where artisans and hosts block their schedules specifically for you):

  • For cancellations made 30 days or more prior to arrival, a 50% refund will be issued, minus any non-refundable deposits made to local partners.
  • Cancellations made within 29 days of arrival: Non-refundable, as local partners have already been secured and paid.
  • We strongly recommend all travelers purchase comprehensive travel insurance.

Cancellation or Changes by Travel In Oaxaca

If we have to cancel or materially change a journey for reasons within our control, we will offer you an alternative of equal quality or a refund of the amounts you have paid us.

Transfer of booking

A confirmed booking may be transferred to another traveler who meets all applicable conditions for the journey, provided we receive written notice no less than 7 days before the programme begins. Both the original and new traveler remain jointly responsible for any outstanding balance of the price, and for any reasonable, documented costs incurred by Travel In Oaxaca or its local partners as a result of the change, which will be disclosed at the time of the request.

Changes to Itinerary

Oaxaca is a land of living culture and unpredictable beauty. While we strive to follow the agreed-upon itinerary, Travel In Oaxaca reserves the right to make minor adjustments due to local festivities, weather conditions, or unforeseen closures of private workshops to ensure the quality and safety of your experience.

Travel Documents, Insurance & Health

You are responsible for holding a valid passport and any visa or entry document required for your nationality, and for meeting any health requirements of your destination. We strongly recommend comprehensive travel insurance that covers medical care, cancellation and interruption of the trip.

Client Responsibility & Safety

  • Health: Clients must disclose any severe allergies or mobility restrictions during the inquiry process.
  • Behavior: We maintain a respectful relationship with the local communities and artisans. We reserve the right to terminate service if a client’s behavior is disrespectful toward the hosts or the cultural heritage of Oaxaca.

Limitation of Liability

Travel In Oaxaca works with third-party providers (hotels, transportation, private kitchens). While we only partner with the most trusted professionals, we are not liable for injury, loss, or damage caused by these independent providers or for “Acts of God” (natural disasters, strikes, etc.).

Nothing in these terms limits any right that cannot be limited under applicable law.

Force Majeure

Events beyond reasonable control, such as natural disasters, strikes, road blockades, health emergencies or government restrictions, may affect a journey. If this happens we will work with you to reschedule or adjust it. Refunds are limited to amounts that we can recover from our local partners.

Privacy & Image Rights

We will never share your personal data with third parties outside of necessary booking logistics. If we wish to take a photograph of your experience for our Oaxaca Edit or social media, we will always ask for your explicit verbal or written consent first.

See also our Privacy Policy.

Intellectual Property

The text, design and photographs on this website belong to Travel In Oaxaca or to their credited authors, including Douglas Favero Photography, and may not be copied or reused without written permission.

Communications

We may contact you by email, WhatsApp or phone about your inquiry or booking. Proposals and confirmations are made in writing, and email counts as writing.

Governing Law & Disputes

These terms are governed by the laws of Mexico. We will always try first to resolve any disagreement with you directly and in good faith.

Changes to these terms

We may update these terms from time to time. The version in force is the one published on this page on the date you confirm your booking.

Contact

Questions about these terms: alex@travelinoaxaca.com.